Returns Policy

Unwanted items purchased online

Unwanted items or entire orders can be returned to us within 30 calendar days from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must notify us within 14 days of purchase that you want to return an item.
• Returned items must be received within 14 days of the returns form being issued.

Please Note: Due to health and hygiene reasons we cannot accept returns for e-liquids, disposable e-cigarettes and refill pods that have been opened, unless faulty.

Faulty items purchased online

If you have received an item you believe to be faulty or you are having problems with an item you have purchased please contact us by email on info@vapesage.co.uk. A team member will help resolve the problem or supply you with the necessary returns forms.

Return address

To return an unwanted or faulty item, please address it to: 

Vape Sage Ltd
10-14 Duke St
Reading 
RG1 4RU
 
Please note that you are responsible for the costs of returning the items to us unless stated otherwise. We recommend that all returns are sent back to us via a tracked service, and if the item is over the value of £50 to use an insured service. We cannot be held liable for any returns that have been lost in transit.

Cancellation

If you want to cancel a order prior to shipping please notify us by email to info@vapesage.co.uk before 4.00pm. If you notify us after 4.00pm we may not be able to cancel the order.

If the order has been dispatched you still have 14 days to cancel for a full refund. Please follow the returns procedure above to arrange for your items to be returned and a refund issued.